Policies

 

Appointments

For your enhanced comfort and relaxation, please arrive 15 minutes prior to your scheduled appointment.  Be prepared to answer some general questions regarding your health if you are here for medical care, or about your personal skin care concerns if you are here for a medical spa treatment.  Late arrivals will limit the time of your service.

Late Cancellations/Missed Appointments

Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance for a single service and at least 72 hours in advance for appointments lasting over 2 hours.  All services re-scheduled, missed or cancelled with less than 24 hours notice will be charged a $35 fee.

Payment

We accept cash, checks, and VISA, MasterCard, Discover, and American Express credit cards.  We also accept the CareCredit Card.  Payment for all products and services is expected at the time of your appointment. If requested, we will provide a receipt for your medical services for you to submit to your insurance company.  All prices are subject to change without notice.

CareCredit logo

Product Returns

Your satisfaction is our utmost concern.   If you are not satisfied with one of your products due to an adverse reaction, please bring in the unused portion of your product with your receipt within one week of the purchase.  We will gladly exchange the full value of the returned product for a product that better suits your skin.  If you do not wish to have a product exchange, we will give you a credit towards one of our services or a refund credited back to you in the same method of payment used for the purchase.

If you are generally unsatisfied with a product, it is often because the product is not being used properly and/or not enough time has passed for the product to perform. We invite you to discuss these issues with our aestheticians.  We put a great deal of research into every product we carry.  All are backed by medical studies.  We invite you to take the time when purchasing products to educate yourself about the benefits of the product as these items are non-returnable.

For Your Enjoyment

For your comfort and for the comfort of others, we request that you leave babies and children at home or with a babysitter in our lobby.   Please turn off cell phones, pages, blackberries, blueberries, other assorted berries and iPods.  This is your time to relax.  Please inform the front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us is a memorable experience.

Discounts

Packages, promotions and specials may include discounted services and must be paid in full at the time of purchase.  Membership discounts or any other discounts, specials, sales or promotions cannot be added to already discounted promotions, packages, products and specials.

All prices, policies and services are subject to change without notice.

or call for an appointment: (805) 682-4772

Return to Top