Policies

For your enhanced comfort and relaxation, please arrive 15 minutes prior to your scheduled appointment. If you were told that your service requires numbing prior to your treatment, please arrive 45 minutes before your scheduled appointment. Late arrivals will limit the time of your service.

Packages, promotions, and specials may include discounted services and must be paid in full at the time of purchase. Discounts, specials, sales, or promotions cannot be added to already discounted promotions, packages, products, or specials. All filler specials and promotions must be injected in one scheduled appointment.

In addition to accepting cash and most credit cards, we are aware that in these challenging financial times, additional assistance may be needed. Please note that we no longer accept checks. To assist patients, we are now taking the CareCredit cards. If you do not already have this card, please click here to learn more.

For your comfort and for the comfort of others, we request that you leave babies and children at home. Please kindly turn off cell phones. This is your time to relax. Please inform the front desk staff if you have any special needs or concerns so we can ensure your time spent with us is a memorable experience.

The G Spa does not accept insurance. Payment is expected in full at the time of service. Upon request, an itemized receipt will be sent to you so that your expenses can be submitted to your health insurance company. We do accept Flex Spring and Health Savings account cards.

Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance for a single service and at least 72 hours in advance for appointments lasting over 2 hours. All services rescheduled, missed, or canceled with less than 24 hours’ notice will be charged a $35 fee.

We accept cash, cashier’s checks, as well as Visa, MasterCard, Discover, and American Express credit cards. We also accept the CareCredit Card. Please note we no longer accept checks as a form of payment. Payment for all products and services is expected at the time of your appointment. If requested, we will provide a receipt for your medical services for you to submit to your insurance company. All prices are subject to change without notice.

Your satisfaction is our utmost concern. If you are not satisfied with one of our products due to an adverse reaction, please bring in the unused portion of your product with your receipt within one week of the purchase. We will gladly exchange the full value of the returned product for a product that better suits your skin. If you do not wish to have a product exchange, we will give you a credit towards one of our services or a refund credited back to you in the same method of payment used for the purchase.

If you are generally unsatisfied with a product, it is often because the product is not being used properly and/or not enough time has passed for the product to perform. Our staff is happy to discuss these issues with you. We put a great deal of research into every product we carry. All are backed by medical studies. We invite you to take your time when purchasing products to educate yourself about the benefits of the product as these items are non-refundable.